Contact 8JILI
Need help with your account, a payment follow-up, or a game question? This is the official support page for Philippines players. Keep it simple. Reach out fast. Get a legit reply through the right channel.
Customer Support Details
- Phone +63 917 482 6531
- Email [email protected]
- Office Address 22F PBCom Tower, 6795 Ayala Avenue, Makati City, Metro Manila 1226, Philippines
For account checks, payment updates, or VIP requests, use the details above. One channel is enough. If the matter is urgent, call first.
Support Snapshot
| Best for | Login issues, deposit checks, withdrawal follow-up, and account verification |
|---|---|
| Local payment focus | GCash, Maya, and other common PH payment flows |
| VIP help | Priority handling for eligible members, bonus questions, and special requests |
| Reply style | Short, direct, and easy to track |
Find Us on Google Maps
Send Us a Message
Use the form if you prefer written support. Most messages get a reply within 24 hours. For urgent withdrawal or login issues, phone is faster.
Support Hours
If you are a VIP member, mention it in the subject line. It helps the team route the request faster.
Frequently Asked Questions
How fast do you usually reply?
Simple questions are often answered within the same day. For payment checks, allow extra time if the bank or e-wallet needs verification.
Can I contact you about GCash or Maya issues?
Yes. Send the transaction time, amount, and reference number. That makes the check faster and cleaner.
Do you support VIP members?
Yes. VIP requests can be handled with priority, including withdrawal follow-up and account-related concerns.
Is the office address available for visits?
The address is listed for official reference. If you plan to visit, contact support first so the team can confirm availability.